Frequently asked questions
Everything about sealed delivery, regions, payment and refunds at SIRR.
Sealed delivery
What is a sealed code?
Your code is delivered under a digital foil, like a scratch card. Nobody can see it — not even us after delivery — until you scratch it yourself.
Where does the code arrive?
Right on the order-success page, plus a sealed copy in your inbox with a secure reveal link.
How long does delivery take?
The average is 31 seconds. A few top-ups take up to 10 minutes for a security review.
Regions & compatibility
How do I find my account region?
It's the country you chose when creating the store account (PlayStation, Apple, Google…). Check it in account settings.
What does “Global” mean?
The code works with any account region and converts to your account currency automatically.
Payment & refunds
Which payment methods do you accept?
Visa, Mastercard, Meeza, Fawry, InstaPay, Apple Pay and mobile wallets.
When can I get a refund?
Any code still sealed (not scratched) gets a full refund within 14 days. After scratching, we review activation issues and replace the code if the fault is ours.